Shipping & Returns
WEB RETURN POLICY
We want you to LOVE your purchase and are happy to help in any way we can! We are always on hand to send extra photos and measurements and answer any questions by phone or email. That being said, we know that sometimes things aren’t meant to be. We try our best to accommodate our customers and are as flexible as we are able to when it comes to returns depending on the item. As such, our return policy differs across categories - let us walk you through it!
Refund, exchange or store credit are eligible for the following items (refunds to original payment methods incur an 5% restocking fee, store credit will be issued for the full item value and expires 1 year from the issuing date):
• Clothing (excluding vintage and B Sides reworked vintage jeans)
• Shoes
The following are eligible for store credit:
• Jewelry
• Handbags
• Hats
• Scarves
All other items, including home, ceramics, book, lingerie, socks/stockings, vintage and sale are final sale. Please note that all B Sides reworked vintage jeans are one of a kind and available for store credit or exchange only.
All products must be in unused, unwashed condition and with all original tags still attached. Vestige does not offer price adjustments and all items purchased on promotion are Final Sale. Store credit expires 1 year from the issuing date. All orders purchased using Shop Pay Installments will incur an 5% restocking fee upon return. All international orders are final sale.
TO MAKE A RETURN REQUEST
1. Return requests for purchases must be made and shipped or returned to the store within five (5) days from the customer receipt date as recorded by shipment tracking. Customers are responsible for the cost of all return shipments.
2. Please email us at returns@shop-vestige.com to receive a Return Authorization number. The RA# should be visible on the outside of the return packaging. Any return that does not include a Return Authorization number on the package will be returned to sender upon attempted delivery. Vestige is not responsible if the returned package is lost or the item is damaged in the mail. We recommend packages be returned via traceable carrier and insured.
3. Mail to the address below:
Vestige Returns
2250 E. Church St
Philadelphia, PA 19124
STORE RETURN POLICY
Returns are accepted for exchange or store credit only within 7 days of purchase date. Store credit expires 1 year from the issuing date.
OTHER POLICIES
Once orders are placed we are unable to accept cancellations.
Please note that Vintage, Apothecary, Lingerie, Swim, Holiday Ornaments, Food and Pantry and items on sale or promotion are FINAL SALE.
All store credit issued expires 1 year from the issuing date.
PROMOTIONS
Please note that promotions and discounts cannot be applied to orders that have already been placed. All items purchased on promotion or sale are final sale.
SHIPPING
Please note that we ship Monday - Friday. Any orders placed over the weekend will ship out on Monday.
Domestic orders: We offer a flat rate for shipping within the US. Additionally, customers can add "signature required for delivery" service for an additional fee.
Standard $15 flat shipping
Expedited $35 flat shipping
Signature Required - $5 additional fee
International orders: We offer three rates for international shipping fee worldwide, dependent on destination. Please be aware that due to the long in-transit time all international orders are FINAL SALE. Returns are not accepted on international sales. Vestige is not responsible for import fees, taxes or any other customs fees.
If you receive an item that is damaged, please contact us immediately at returns@shop-vestige.com. All damages must be reported within 48 hours upon delivery.
Australia & New Zealand - $65 flat shipping
Canada - $30 flat shipping
All other countries - $50 flat shipping
Additional Shipping Fees: For packages exceeding a weight of 10 lb. or large items requiring special handling such as ceramics, we will contact the customer to provide a shipping quote and discuss the customer’s preferred method of shipment.
LOST PACKAGES
Unfortunately, we cannot control what happens to your package once they are in the hands of our designated mail carrier (UPS, USPS, FED EX, etc), therefore Vestige is not responsible for any orders that are lost or stolen. We will, however, do our best to help you navigate the claims process to either locate your package or get you a refund. For added security, we recommend adding signature delivery to your order.
STORE PICK UP
If you would like to place an online order for in-store pick up, please choose the "Pick Up" option at check out to waive the shipping fee. You will receive an email when your order is ready. Please note that curbside orders are subject to the store return policy which is store credit/exchange only.