FREE SHIPPING on orders over $100! Locals use the pick-up option at checkout for CURBSIDE DELIVERY!

Shipping & Returns

 

RETURNS

We want you to LOVE your purchase and are happy to help in any way we can! We are always on hand to send extra photos and measurements and answer any questions by phone or email. 

That being said, we know that sometimes things aren’t meant to be. We try our best to accommodate our customers and are as flexible as we are able when it comes to returns depending on the item. As such, our return policy differs across categories - let us walk you through it!  

The following are eligible for refund, exchange or store credit (with the exception of vintage and sale items):

     Clothing 
     Shoes

The following are eligible for store credit only

     Jewelry
     Ceramics
     Handbags
     Hats
     Scarves
     Kitchen
     Candles and Incense

The following are Final Sale items:

     Vintage Clothing
     Sale items
     Apothecary and Food items
     Swim
     Lingerie
     Books and Stationery
     and International Orders 

All product must be in unused, unwashed condition and with all original tags still attached. Vestige does not offer price adjustments and all items purchased on promo are Final Sale. 

To make a return request: 

1. Return requests for purchases must be made and shipped or returned to the store within five (5) days from the customer receipt date as recorded by shipment tracking. Customers are responsible for the cost of all return shipments. 

2. Please email us at returns@shop-vestige.com to receive a Return Authorization number. The RA# should be visible on the outside of the return packaging. Any return that does not include a Return Authorization number on the package will be returned to sender upon attempted delivery. Vestige is not responsible if the returned package is lost or the item is damaged in the mail. We recommend packages be returned via traceable carrier and insured. 

 3. Mail to the address below: 

Vestige Returns
2250 E. Church St
Philadelphia, PA 19124

// PLEASE NOTE //
Any orders that are requested to be canceled before they have shipped will incur a 3% restocking fee. Shop-vestige.com online store credit is not transferable to our brick and mortar store location. Please contact returns@shop-vestige.com with any additional questions or inquiries regarding your online purchase. 

 

PROMOTIONS

Please note that promotions and discounts cannot be applied to orders that have already been placed. 

 

SHIPPING // CURBSIDE PICK UP

Domestic orders:
We offer a flat $12 shipping fee for anywhere in the US.

International orders:
We offer a flat $40 international shipping fee worldwide. Please be aware that due to the long in-transit time all international orders are FINAL SALE. Returns are not accepted on international sales. Vestige is not responsible for import fees, taxes or any other customs fees. If you receive an item that is damaged, please contact us immediately at returns@shop-vestige.com. All damages must be reported within 48 hours upon delivery.

Curbside Pick Up: 
If you would like to place an online order for in-store pick up, please choose the "Pick Up" option at check out to waive the shipping fee. You will receive an email when your order is ready, and we are available for curbside pick up Mon-Fri from 11am - 5:30pm. We ask that you wear a mask and give us a call or knock upon arrival. See you soon!

Please note that Vestige is not responsible for any orders that are lost or stolen once they are in the hands of our designated mail carrier (UPS, USPS, FED EX, etc).