WEB RETURN POLICY
We want you to LOVE your purchase and are happy to help in any way we can! We are always on hand to send extra photos and measurements and answer any questions by phone or email. That being said, we know that sometimes things aren’t meant to be. We try our best to accommodate our customers and are as flexible as we are able to when it comes to returns depending on the item. As such, our return policy differs across categories - let us walk you through it!
Refund, exchange or store credit are eligible for the following items (refunds to original payment methods incur an 8% restocking fee, store credit will be issued for the full item value):
• Clothing (excluding vintage)
The following are eligible for store credit:
All other items, including vintage and sale are final sale.
All product must be in unused, unwashed condition and with all original tags still attached. Vestige does not offer price adjustments and all items purchased on promotion are Final Sale. All orders purchased using Shop Pay Installments will incur an 8% restocking fee upon return. All international orders are final sale.
TO MAKE A RETURN REQUEST
1. Return requests for purchases must be made and shipped or returned to the store within five (5) days from the customer receipt date as recorded by shipment tracking. Customers are responsible for the cost of all return shipments.
2. Please email us at email@example.com to receive a Return Authorization number. The RA# should be visible on the outside of the return packaging. Any return that does not include a Return Authorization number on the package will be returned to sender upon attempted delivery. Vestige is not responsible if the returned package is lost or the item is damaged in the mail. We recommend packages be returned via traceable carrier and insured.
3. Mail to the address below:
2250 E. Church St
Philadelphia, PA 19124
Once orders are placed we are unable to accept cancellations.
Shop Pay Installments: All orders purchased with Shop Pay Installments will incur an 8% restocking fee upon return.
In Store and Curbside Return Policy: Returns accepted for exchange or store credit only within 7 days of purchase date.
Please note that Vintage, Apothecary, Lingerie, Swim, Holiday Ornaments, Food and Pantry and items on sale or promotion are FINAL SALE.
Please note that promotions and discounts cannot be applied to orders that have already been placed. All items purchased on promotion or sale are final sale.